Telephone Communication Series (NEW)
6 sessions, 9 hours of interactive training
In the Telephone Communication Series from LearnKey, Customer Service Representatives will learn the six factors of professionalism, as well as a stepbystep collection process. Learn the importance of effective telephone techniques and how to become an active listener. Series includes five complete courses: Call Center Success, Telephone Collections, The Business of Listening, The Power of Telephone Courtesy (new), and The Rewards of Telephone Courtesy (new).
View Complete Course Index (PDF)
• Improve your reputation with a highly skilled staff.
• Improve your collection rate and increase your bottom line.
• Extract important details from every message and interaction.
CD Product Code: 062158
Online Product Code: 062151
|Single User Price
Contact a Shadowbox Learning Service Sales Representative for Multi User pricing options.
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