The Power of Telephone Courtesy
1 session of training
Are you confident that your company is projecting the best first impression when answering the phone? Making the wrong impression over the phone can discourage customers. This video shows the right wayand the wrong wayto handle business phones. It's a great tool for teaching your staff how to project a positive view of your organization.
View Complete Course Index (PDF)
• Understand the importance of telephone image for your business
• Learn the proper telephone techniques that will let your customer know they are important
• Learn to demonstrate professionalism on the telephone to create a positive experience for the customer
CD Product Code: 061728
Online Product Code: 061721
|Single User Price:
Contact a Shadowbox Learning Service Sales Representative for Multi User pricing options.
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