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Operating an internal help desk is an expensive allocation of resources. According to a 2000 survey by the Help Desk Institute, more than 84% of surveyed companies indicated a cost of greater than $10 per call. For a Fortune 1000 company with tens of thousands of employees, reducing support calls by even 10% can save time, money and resources. Nevada Learning Series quick reference guides offer a self-help tool that can immediately impact your bottom-line support costs.
When you invest in new software or implement an upgrade, you want to ensure that your employees achieve productivity and efficiency gains from these tools as rapidly as possible. Nevada Learning Series quick reference guides highlight the key elements and changes within the software and ensure that your employees become proficient rapidly, improving your competitive advantage and accelerating your return on investment.
"The Career Learning Center Program here was fortunate enough to work with Nevada Learning Series to bring Quick Reference Guides to the desktops of many associates. The guides supplemented our training and served to support learners once they returned to their work areas." Training Specialist How much knowledge do your employees actually retain from training? The Research Institute of America noted knowledge retention from classroom training falls very rapidly. After 2 days only 33% of the knowledge gained was retained. After 3 weeks, only 15% of classroom knowledge remained.
Nevada Learning Series quick reference guides ensure that your employees have the knowledge they require when they need it. Our products and solutions make your training investment more effective, building knowledge retention and ensuring that your training dollars have the maximum impact for your business.
How much time does your staff spend each day puzzling over the intricacies of their desktop software? Unofficial peer-to-peer technical support is one of the great, unmeasured costs in the corporate world. Imagine your employee base being able to resolve problems through an easy self-help solution. Using Nevada Learning Series products can ensure that your employees spend their time more productively and effectively.
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