Support Specialists provide technical assistance, support and advice to customers and users.

The job requires the ability to interpret problems and provide technical support for hardware, software and systems.

Support Specialists:
• answer telephone calls

• analyze problems using
  automated diagnostic programs

• resolve recurrent difficulties
  encountered by users

• may specialize in an
   operational area

They should have strong communication and interpersonal skills. The ability to communicate effectively with customers and end-users is an important factor for support specialists.

Recommended Education:

• Practical experience; ability to
  demonstrate fundamental
  computer skills

• Technical training certifications

• Computer related Associate's
  Degree or some college