The Job Role
Support Specialists
provide technical assistance, support and advice to customers and users.
The job requires the ability to interpret problems and provide technical support for hardware, software and systems.
Support Specialists:
• answer telephone calls
• analyze problems using
automated
diagnostic programs
• resolve recurrent difficulties
encountered by users
• may specialize in an
operational
area
They should have strong communication and interpersonal skills. The ability to communicate effectively with customers and end-users is an important factor for support specialists.
Recommended Education:
• Practical experience;
ability to
demonstrate fundamental
computer skills
• Technical training certifications
• Computer related Associate's
Degree or some college
|
What to Expect
Technical Certifications for computer support specialists are important for demonstrating knowledge for entry-level positions.
Support specialists who keep up on their skills, education and enhanced training should have the best opportunity for career advancement into network administration and Systems development.
They have careers in various industries such as government, wholesale and retail, manufacturing, data processing, finance, insurance and other information industries.
Employment Opportunities:
• Computer Support Specialist
• Technical Support Specialist
• Help-Desk Technician
|
LearnKey Courses
• *Windows Professional Admin.
• *Windows XP MCDST
• *Windows MCSA
• *CompTIA A+
• Telephone Communication
Series
• Customer Service Series
• Security Essentials for
Computer Users
• Understanding Your PC
Fundamentals & Repair
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Need help?
Call 1.888.808.7919 and talk with a
LearnKey Canada training advisor. |
