Knowledge Base

Video is choppy or Video doesn’t match audio

Symptoms:

When trying to view a training CD-ROM, the video may become choppy or the video isn’t syncronized with the audio.

Detailed Information:

Most video problems occur because the video cards drivers are out of date, drivers are currupt, your computer doesn’t have the latest video codecs or the operating system does not have the latest updates. Typically, these problems can be fixed by installing the latest drivers for your video card and/or updating Windows with the latest patches and service packs.

Solution:

First, try lowering hardware acceleration to see if that helps:

• Click on "Start".
• Click on "Settings".
• Click on "Control Panel".
• Click on your "System" icon.
• Click on the "Performance" tab.
• Then, click on "Graphics" at the bottom.
• Change it to half or less, and click "OK".

If the problem still exists, do the following:

• Contact your hardware provider and have them assist you in downloading and installing the most current drivers for both your sound and video cards.
• Go to " http://windowsupdate.microsoft.com" to download and install the latest patches and service packs for your version of Microsoft Windows.

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