Knowledge Base

Username and Password are not recognized

Symptoms:

When asked for the username and password, the users sees a message saying ’Username doesn’t exist or the Password has been entered incorrectly’.

Detailed Information:

Before running the CD for the first time, the application will request that you type in a username and password that will be used from that time forward. If that username and password is not entered axactly as it was the first time, then this screen will appear. The username and password for LearnKey CD-ROM’s are stored locally on the users computer and cannot be accessed by LearnKey. The instructions below explain how to access the username and password that was entered upon installation.

Solution:

Please follow these instructions to get your previous username/password working:

• Start the training program (Start -> Programs -> Learnkey -> User log In -> Registration).
• Press the CTRL + F5 keys at the same time. If you do not get a window displaying your username and password, move to step 3. If you see a window containing your username and password, skip to step 6.
• Click on the "Add User" button.
• Click on the "Acquire Licenses" button.
• Click on the "Administration" button.
• Your user name will appear in the 1st column and your password will be listed in the 3rd column. Write this information down. This information is case sensitive, so take note of any upper case letters in your username and password. After you have written it down, click the "Finished" button, then click it again, then click it one more time. This will bring you back to the login screen.
• Type in the user name and password you acquired from step 6. Please verity that you are entering the username and passwords correctly by ensuring that all letters are typed correctly, using the correct upper or lower-case letters. Example: If the administration screen said it was "Bob", don’t type "bob". The program will read these as two different words. These are case sensitive and won’t work if you type it in differently.

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