Knowledge Base

Labs hang at Loading…000x

Symptoms:

When trying to to run a lab or a lab question within a test, the window displays Loading…000x, and never proceeds.

Detailed Information:

The OnlineExpert Labs currently run in the Microsoft Java Virtual Machine. Conflicts with other Java Virtual Machines can cause the lab issue described above.

Solution:

• Go to "Control Panel" and double-click "Internet Options", or select "Tools / Internet Options..." from the Internet Explorer menu bar.
• Go to the Advanced Tab.
• Locate Java (Sun) and Deselect "Use JRE (Java Runtime Environment)".
• Click OK and close ALL open Internet Explorer Windows
• Reopen Internet Explorer and return to the training. If that does not resolve the issue, or you do not see the options listed in the steps above, we recommend that you contact Shadowbox Technical Support for assistance.

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