Knowledge Base

CD Product Activation Via Internet Fails

Symptoms:

You are trying to activate or register your CD product and are getting an error message similar to the following: "Could not connect to the registration server".

Detailed Information:

The registration server needs to return the activation to your computer via port number 1582. If this is blocked on your firewall, the communication will fail.

Solution:

To resolve this, you can take one of several actions:

• Open port 1582 on your firewall.
• Email your product key, Name, Course title, and Company name to techsupport@learnkey.com.
• Call Technical Support 435-674-0037 or 1-800-482-8244.

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